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  1. PreviewX
  2. Customify

Customify

General

  • Customify not displaying the product and only loading
  • Why does the product customization page load slowly?
  • What file format will I receive for customized orders?
  • Why doesn’t the app show up when I embed it on a page?
  • Why isn’t my wholesale discount showing in the cart?
  • Could you detail the process we need to follow to transition Customify to a new theme?
See all 20 articles

What can it do?

  • Can i remove customize_id?
  • Can I create boundaries so customers can’t move designs outside a specific area?
  • Is metric sizing supported in the product customizer (e.g., mm or cm)?
  • Can I replace the “Add to Cart” button with a “Get a Quote” option?
  • Can I show laser engraving or special options in the live preview?
  • Will I get the high-quality version of what customers upload?
See all 13 articles

How do I do it?

  • How do I handle missing or spinning variants in the customizer?
  • How do I allow customers to upload personal images?
  • How do I hide the file name under uploaded images?
  • Can I skip the “Customize” button and go straight to the design page?
  • Background remover
  • How to uninstall Product Customizer
See all 14 articles

How should I do it?

  • Check proxy setting for app reinstallation issue
  • How to request app installation service
  • Create product from the template
  • Request Custom Product Template Creation Service

FAQ

  • Load And Save Template Feature
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